Tenant Services Coordinator

Family office in Boston is seeking a detail-oriented and service-minded Tenant Services Coordinator to support property operations and serve as a key point of contact for tenants. This role is ideal for someone with strong organizational skills, excellent communication abilities, and an interest in creating a seamless tenant experience.

Responsibilities:

• Serve as the first point of contact for tenant communications, responding promptly and professionally.
• Log maintenance requests into Yardi (or similar system), coordinate with vendors or maintenance teams, and track progress through resolution.
• Liaise with property managers, service providers, and tenants to ensure timely follow-up and courteous communication.
• Maintain records of tenant interactions, service requests, and resolutions.
• Assist with tenant notices, communications, and scheduling of property-related services.
• Support the property management team with reporting and administrative follow-up as needed.

Qualifications:

• 2+ years of professional experience in tenant relations, property management support, or a client service role.
• Prior experience with Yardi or similar property management software preferred.
• Strong written and verbal communication skills with a professional, polished demeanor.
• Ability to multitask, prioritize, and follow through with attention to detail.
• Proactive and service-minded, with strong organizational instincts.