COMMUNITY MANAGER

The Community Manager is responsible for the day-to-day operations of the property, ensuring it runs smoothly, stays profitable, and meets company standards. This role leads the on-site team, manages resident relations, oversees maintenance, and ensures financial and operational compliance.

Responsibilities:

Property Operations

• Oversee daily operations to ensure the property is clean, safe, and well-maintained.
• Work with the Asset Manager to set rental pricing and meet occupancy goals.
• Keep records organized, review leases, approve move-outs and move-ins, and ensure charges match lease terms.
• Approve renewal offers and handle month-end reconciliation.

Financial Management

• Collect and deposit rent payments on time.
• Handle delinquencies, payment plans, and evictions when needed.
• Make sure all financial records are accurate and match banking deposits.

Team Management

• Lead the on-site team: manage schedules, approve timecards, and support staff performance.
• Conduct evaluations and recommend staffing or disciplinary actions.
• Support the leasing and admin team to ensure strong performance.

Resident Relations

• Ensure high resident satisfaction with quality units and timely maintenance.
• Partner with the leasing team to hit occupancy and renewal goals.
• Resolve resident concerns in line with company policies.

Maintenance Oversight

• Manage unit turns, routine maintenance, and vendor work to meet timelines and standards.
• Walk the property daily to check for safety and cleanliness issues.

Compliance & Reporting

• Keep housing paperwork complete and audit-ready.
• Maintain accurate records for internal reports and lender compliance.

Qualifications:

• 1-2+ years of experience in property management or a similar role
• Strong leadership and team management skills
• Strong understanding of leasing operations, compliance, and property finances
• Confident decision-maker with strong communication skills
• Organized with strong attention to detail.