Leasing & Community Experience Manager

Growing multifamily property management company is seeking a Leasing & Community Experience Manager to lead leasing operations, drive occupancy, and deliver an exceptional resident experience.

Responsibilities:

• Lead all leasing activities from prospect inquiry through move-in.
• Drive occupancy, leasing, and renewal goals.
• Conduct property tours and convert prospects into residents.
• Deliver outstanding customer service and resolve resident concerns.
• Plan resident events and engagement initiatives to increase retention.
• Execute local marketing and outreach efforts.
• Manage online reputation and apartment listings.
• Partner with maintenance to ensure apartment readiness.
• Maintain accurate leasing documentation and ensure Fair Housing compliance.
• Monitor market trends and provide leasing performance reporting.

Qualifications:



• 3+ years of multifamily leasing or property management experience.
• Proven success achieving leasing and occupancy goals.
• Strong sales, customer service, and relationship-building skills.
• Experience with Yardi, RealPage, MRI, Entrata, or similar property management software.
• Knowledge of Fair Housing regulations.
• Excellent communication, organization, and problem-solving abilities.

Preferred:

• CAM designation.
• Experience with Class A multifamily communities.
• Bilingual in Spanish a plus