Collections Specialist - Real Estate/Property Management

We are seeking a detail-oriented and proactive Collections Specialist to oversee rent collection processes and support landlord-tenant relations across a residential portfolio. This role is responsible for managing delinquency, ensuring accurate financial records, and coordinating with internal teams and external legal partners to resolve outstanding balances.

Responsibilities:

Collections & Resident Relations

• Monitor resident ledgers and delinquency reports to ensure accuracy and timely collections
• Communicate with residents regarding outstanding balances and payment plans
• Research and resolve payment discrepancies and account issues
• Track and enforce payment agreements and financial commitments
• Support resident outreach efforts to encourage timely rent payments

Legal & Compliance Coordination

• Assist with initiating and tracking legal proceedings related to nonpayment and lease violations
• Coordinate with legal counsel to ensure cases progress in accordance with timelines
• Prepare and review documentation for legal filings, agreements, and court proceedings
• Maintain accurate records of legal activity and case updates

Reporting & Systems Management

• Generate and maintain reports on arrears, collections performance, and legal cases
• Update internal systems with resident status, legal actions, and financial data
• Ensure all documentation is organized, accurate, and up to date

Cross-Functional Collaboration

• Partner with property management and accounting teams on financial and operational matters
• Provide guidance on best practices for rent collection and resident communication
• Assist with onboarding processes to set clear payment expectations for new residents

Qualifications:

• 2+ years of experience in collections, property management, or legal administration
• Strong understanding of rent collection processes and tenant relations
• Experience working with financial records, ledgers, and reporting
• Excellent communication and problem-solving skills
• High attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Office and property management systems (e.g., Yardi or similar preferred)